Research by Bain and Co. emphasizes the disengagement at lower levels of hierarchical organizations:
"Not only are the majority of us disengaged at work, engagement drops significantly with each organizational layer away from the CEO. The least engaged workers are front-line workers -- those who interact directly with customers."
Surveys struggle to make an impact, falling short of their mission to provide insight into organizational behavior and priorities. Additionally, they are largely incapable of facilitating a transparent dialogue between leaders and employees:
There are solutions to this problem:
Read the full Huff Post article here.