March 28, 2014 - Knowledge is locked away in the minds of employees, customers, and unwieldy data systems. What’s more, it’s difficult and often impossible for many leaders to gather the truth from employees. Barriers exist and people are siloed; and true sentiments and ideas from the rank and file rarely bubble to the top.
But one thing you can count on is that lots of answers to what you’re puzzling through exist with your organization. Though the shop floor is now populated by cubicles, one truth need not be lost on leaders: Your people know a lot more than you realize and vital insights are trapped in some netherworld between you and them. Your ability to access this intelligence is critical.
Time for another employee survey? Perhaps not.
Read the full article at FastCompany